Apple pulls latest iOS update from iPads after bricking reports

The issue affects the 9.7-inch iPad Pro.
By
Olivia Niland
 on 
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Original image has been replaced. Credit: Mashable

Following complaints that the iOS 9.3.2 update has bricked newer iPads, Apple pulled the latest update for the 9.7-inch iPad Pro.

"We're working on a fix for an issue impacting a small number of iPad units that are receiving an error when trying to update the software," Apple said in a statement to Mashable Friday. "We'll issue an update as quickly as possible."

While the company did not specify which iPads were affected by the update, multiple outlets have reported that the update is hamstringing the 9.7-inch iPad Pro and not the 12.9-inch version or other Apple devices. 

Users reported experiencing the error, which prompts the device to display a "connect to iTunes" message that typically occurs when iDevices enter recovery mode, after updating 9.7-inch iPad Pros with iOS 9.3.2 earlier this week, 9to5Mac reported. From there, users encountered an Error 56 message in iTunes, and Apple has advised those who have not yet updated their devices to refrain from doing so, and those unable to restore their devices to contact Apple Support. 

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Several users affected by the update reported having the hardware in their 9.7-inch iPad Pros replaced at Apple's Genius Bars, 9to5Mac reported. 

Apple did not specify when the iOS re-release would be issued for affected devices and in the meantime 9.7.-inch iPad Pro users have been reverted to iOS 9.3.1. 

Apple's most recent iOS recall came two months ago when users reported iOS 9.3 was bricking the iPad 2. 

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Topics Apple iOS iPad

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Olivia Niland

Olivia Niland is an Editorial News Intern at Mashable in Los Angeles and a senior digital journalism major at the University of Southern California. She has previously interned with NBC Los Angeles, The Hollywood Reporter, and USA Today College, and when she isn't working can usually be found concert-going, golfing and exploring.


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